Copyright ©
2010.
FirstAide International Group.
All rights reserved.
FirstAide International Group.
All rights reserved.
NEVER
GIVE UP!
The
pen is mightier than the email.
INVESTIGATION - INFORMATION - RESEARCH
As a
customer are you tired of the poor, inattentive, uncaring, rude and slow
service provided by so many companies?
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Sounds familiar?
Estate
Agents
Misleading or misrepresentation.
One-way communication.
Lack of support - contractual problems.
Misleading or misrepresentation.
One-way communication.
Lack of support - contractual problems.
Tradesmen
Poor work.
Inflated costs.
Security issues.
Poor work.
Inflated costs.
Security issues.
Retail
outlets
Price differentials. Guarantees. Returns. Lack of customer support.
Trades description violated.
Price differentials. Guarantees. Returns. Lack of customer support.
Trades description violated.
Police
Lack of support.
Rude. Unhelpful.
Failure to communicate.
Lack of support.
Rude. Unhelpful.
Failure to communicate.
WHAT'S YOUR PROBLEM?
WHAT'S YOUR PROBLEM?
Complaining.
Yes, we all at some time have had a gripe, moan, or have reason to
seek redress for a purchase or promise that was not provided under the
specification or contract.
Complain only if you wish to achieve a positive outcome. If you want to just vent your anger, don't waste your precious time.
Our mission is to provide you with support to your rights when entering into transactions, and an understanding of regulatory areas of consumer purchase.
As a consumer, your rights are quite considerable, and with respect, many do not fully understand what they are.
Complain only if you wish to achieve a positive outcome. If you want to just vent your anger, don't waste your precious time.
Our mission is to provide you with support to your rights when entering into transactions, and an understanding of regulatory areas of consumer purchase.
As a consumer, your rights are quite considerable, and with respect, many do not fully understand what they are.
When was
the last time you complained?
How much time was taken up? What were the costs of telephone calls to non-existent people?
Above all, did you actually get a result?
Special rules apply to contracts for buying goods, services, distance selling and other areas such as package holidays, insurance, food and finance. In addition the tort of negligence gives limited protection where consumers have no contractual rights.
You are protected by both civil and criminal law, however, please note that the United Kingdom legal system is different to that in Scotland, and there are minor considerations for Northern Ireland.
How much time was taken up? What were the costs of telephone calls to non-existent people?
Above all, did you actually get a result?
Special rules apply to contracts for buying goods, services, distance selling and other areas such as package holidays, insurance, food and finance. In addition the tort of negligence gives limited protection where consumers have no contractual rights.
You are protected by both civil and criminal law, however, please note that the United Kingdom legal system is different to that in Scotland, and there are minor considerations for Northern Ireland.
Conversely,
if you have received excellent service, why not write to the
establishment. You will be surprised how quickly you can become a VIP,
and for future purchases, trips, visits etc., you will be treated with
respect.
Restaurants
Misleading venue. Costly corkage.
Unreceptive to criticism.
Hidden costs.
Misleading venue. Costly corkage.
Unreceptive to criticism.
Hidden costs.
Vehicle
servicing
Hidden charges. Lack of support.
Work not completed to request.
Inflated spares costs.
Hidden charges. Lack of support.
Work not completed to request.
Inflated spares costs.
Solicitors
Delays. Insufficient answers.
Exorbitant fees.
Not specialized in particular litigation.
Delays. Insufficient answers.
Exorbitant fees.
Not specialized in particular litigation.
Hotels
Rude.
Expensive.
Surcharges.
Rude.
Expensive.
Surcharges.
Travel
'Special' Deals. Air Miles. Lost luggage.
Misleading insurance. Poor time keeping. Misrepresented or dirty accommodation.
'Special' Deals. Air Miles. Lost luggage.
Misleading insurance. Poor time keeping. Misrepresented or dirty accommodation.
Banks
Unfair charges.
Hidden fees.
Poor advice/service.
Unfair charges.
Hidden fees.
Poor advice/service.
